Privacy statement

Last reviewed: 10 September 2026

Respecting your information

CCTS collects information that is reasonably necessary to respond to enquiries, assess and deliver services, communicate with authorised people, meet legal obligations and improve quality and safety.

Information we may collect

This may include identity and contact details, service enquiries, referral information, funding and billing information, communication preferences, feedback or complaints and, where necessary and authorised, health or other sensitive information relevant to safe service delivery.

How information is collected and used

Information may come directly from you, through our website chat or enquiry forms, or from an authorised representative or relevant provider with appropriate authority or consent. We use it for enquiries, service assessment and delivery, communication, safety, administration, legal compliance and quality improvement.

Website enquiries and chat

Messages submitted through this website are stored so authorised CCTS management can review and respond. Please do not include detailed health, financial or other sensitive records in a general enquiry. Contact us first to arrange an appropriate method for providing supporting documents.

Storage and access

We take reasonable steps to protect information from misuse, loss and unauthorised access, modification or disclosure. Access is limited to people who require it for their role. Records are retained or securely disposed of according to applicable operational and legal requirements.

Sharing information

We do not disclose personal information unless it is authorised or consented to, reasonably necessary for service delivery, needed to address a serious safety concern, or required or permitted by law. Some technology or service providers may process information on our behalf subject to appropriate arrangements.

Access and correction

You may request access to personal information CCTS holds about you or ask for inaccurate information to be corrected, subject to lawful exceptions. Contact us using the details below.

Privacy concerns

You may raise a privacy concern by emailing info@cctsupport.com.au or calling 0455 605 331. We will review the concern and explain our response. You may also seek independent information from the Office of the Australian Information Commissioner.

This website statement is general information and should be read with the privacy and consent documents provided when services commence.